💰 Refund Policy

Last updated: October 24, 2025

At SJ Fashion Hub, we are committed to ensuring complete customer satisfaction. Our comprehensive refund policy is designed to protect your interests and provide a hassle-free experience.

🎯 Refund Eligibility

Your purchase is eligible for a refund if:

✓ The item is returned within 3 days of delivery
✓ The item is in original, unused condition
✓ All original tags are attached
✓ The item is in original packaging
✓ The item has not been washed, worn, or altered
✓ There are no signs of use or damage
✓ The item was purchased from SJ Fashion Hub

❌ Non-Refundable Items

The following items are NOT eligible for refund:

✗ Innerwear, swimwear, or intimate apparel (for hygiene reasons)
✗ Items marked as "Final Sale" or "Non-Returnable"
✗ Clearance or heavily discounted items (unless defective)
✗ Items purchased during special promotions (unless stated otherwise)
✗ Custom-made or personalized items
✗ Items returned after 3 days of delivery
✗ Items with missing tags or damaged packaging
✗ Items showing signs of wear, washing, or alteration

💵 Refund Amount

Your refund will include:

✓ Full product price
✓ Applicable taxes (GST)
✓ Shipping charges (if applicable)

Refund will NOT include:

✗ Discount coupons or promotional codes used
✗ Gift wrapping charges
✗ Any deductions for damage caused by customer

⏱️ Refund Timeline

Our refund process follows these timelines:

Days 1-3: Return window - Initiate return request
Days 4-5: Pickup arranged by our logistics partner
Days 6-8: Item in transit to our warehouse
Days 9-10: Quality check and inspection
Days 11-15: Refund processed to original payment method
Days 16-20: Refund appears in your bank account

Total time: 15-20 business days from return initiation

🔄 How to Initiate a Refund

Step 1: Log into Your Account

Visit sjfashionhub.com and log into your account
Navigate to "My Orders" section

Step 2: Select the Order

Find the order containing the item you want to return
Click on the order to view details

Step 3: Initiate Return

Click "Return Items" button
Select the specific items you want to return
Choose the reason for return from the dropdown

Step 4: Submit Return Request

Add any additional comments or photos (optional)
Click "Submit Return Request"
You will receive a confirmation email immediately

Step 5: Arrange Pickup

Our team will contact you within 2-3 business days
We will arrange a free pickup from your address
You will receive a prepaid shipping label via email

Step 6: Ship the Item

Pack the item securely in original packaging
Use the provided prepaid shipping label
Drop off at the nearest courier center
Keep the tracking number for reference

Step 7: Refund Processing

Once we receive and inspect your item, refund is processed
You will receive a confirmation email
Refund will be credited to your original payment method

💳 Refund Methods

Refunds are processed to the original payment method used for purchase:

Credit/Debit Card:

Refund appears within 5-7 business days
May take up to 10 business days depending on your bank
Check with your bank if refund doesn't appear

Digital Wallets (PayPal, Google Pay, Apple Pay):

Refund appears within 2-3 business days
Check your wallet account for confirmation

Bank Transfer:

Refund appears within 5-7 business days
Depends on your bank's processing time

Store Credit:

Instant credit to your SJ Fashion Hub account
Use for future purchases
Valid for 1 year from issue date

🔍 Quality Check Process

When we receive your return, we perform a thorough quality check:

✓ Verify item condition matches return request
✓ Check for tags, packaging, and original condition
✓ Inspect for any damage or wear
✓ Verify item matches order details
✓ Document findings with photos

If item fails quality check:

We will contact you with photos and details
You can accept partial refund or reject
Item will be returned to you if rejected

⚠️ Damaged or Defective Items

If you receive a damaged or defective item:

✓ Report within 24 hours of delivery
✓ Provide photos of damage/defect
✓ We will arrange immediate replacement or refund
✓ No need to return the item
✓ Full refund or replacement at no cost

🎁 Exchange vs. Refund

Exchange:

✓ Exchange for different size or color
✓ No additional charges
✓ Faster than refund (5-7 days)
✓ Free return and shipping

Refund:

✓ Full money back to original payment method
✓ Takes 15-20 business days
✓ Free return shipping

❓ Frequently Asked Questions

Q: Can I return items after 3 days?
A: No, returns must be initiated within 3 days of delivery. However, if the item is defective or damaged, we will accept returns beyond this period.

Q: Do I have to pay for return shipping?
A: No! Return shipping is completely FREE. We provide a prepaid shipping label for all returns.

Q: How long does refund take?
A: Refunds are processed within 5-7 business days after we receive and inspect your return. It may take an additional 5-10 business days to appear in your account depending on your bank.

Q: Can I get a refund without returning the item?
A: No, we require the item to be returned for inspection before processing refund. However, for defective items, we may waive the return requirement.

Q: What if the item is damaged during return shipping?
A: We recommend using the provided shipping label and packaging. If damage occurs during return shipping, contact us immediately with photos and tracking number. We will investigate with the courier.

Q: Can I exchange for a different size?
A: Yes! You can exchange for a different size or color at no additional cost. Exchange is faster than refund (5-7 days).

Q: What if I change my mind after initiating return?
A: You can cancel the return request before pickup is arranged. Contact us immediately to cancel.

Q: Can I get a refund for items purchased during sale?
A: Yes, sale items are eligible for refund if they meet all other conditions. However, some items marked "Final Sale" are non-returnable.

Q: How do I track my refund?
A: You can track your return status in "My Orders" section. We also send email updates at each stage of the process.

📞 Need Help?

For any questions about refunds or returns, please contact us:

Email: contact@sjfashionhub.com
Phone: +91 7063474409
WhatsApp: +91 7063474409
Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST

📋 Important Notes

✓ This policy is subject to change without notice
✓ We reserve the right to refuse refunds for items not meeting eligibility criteria
✓ In case of disputes, SJ Fashion Hub's decision is final
✓ This policy complies with Indian Consumer Protection Act, 2019
✓ For international orders, additional terms may apply